We are here to help with product questions, order updates, delivery issues, returns, refunds, and privacy requests.

Customer support

Email: support@orthoriax.com

Phone: +1 (512) 254-7990

Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST, UTC-5)

Contact form: Use the Contact Us form available on the Orthoriax website.

Response time: We aim to respond within 24 hours. During holidays or unusually busy periods, a response may take longer.

Business details

Store brand: Orthoriax

Legal business / operator: MAXNOVA LLC

Website: Orthoriax.com

Business mailing address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Returns

Do not send a return without approval. Email support@orthoriax.com within 30 calendar days after delivery and include your order number and reason for the return. If the return is approved, we will provide instructions and confirm the correct return destination.

Authorized U.S. return address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Order help: Include your order number in the subject line. Never send passwords, complete payment-card numbers, or other unnecessary sensitive information by email.