MAXNOVA LLC accepts eligible return requests made within 30 calendar days after the order is delivered.

Return eligibility

To qualify for a return, the item must:

• Be requested within 30 calendar days after confirmed delivery.

• Be unused, unworn, unwashed, and in the condition received.

• Include the original packaging, accessories, instructions, and proof of purchase.

• Meet any product-specific return conditions disclosed on the product page before purchase.

How to start a return

1. Email support@orthoriax.com with your order number, the item you want to return, and the reason for the request.

2. Wait for return approval and instructions. If photographs or other information are required, we will tell you.

3. Ship the approved item to the confirmed return destination using a trackable service. Keep your shipping receipt until the return is completed.

Returns sent without approval, to an unconfirmed address, or outside the stated window may be refused or delayed.

Authorized U.S. return address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Return shipping costs

For a change-of-mind return, ordering the wrong size, or another reason not caused by our error, the customer is responsible for return shipping. For a verified damaged, defective, or incorrect item, MAXNOVA LLC will provide a prepaid return method or another reasonable solution. We do not reimburse unapproved shipping expenses.

Damaged, defective, or incorrect items

Contact support@orthoriax.com promptly after delivery. Include your order number and clear photographs of the item, packaging, and shipping label. After review, we may offer a replacement, refund, or other remedy required by applicable law.

Non-returnable items

The following items are not eligible for a change-of-mind return unless they arrived damaged, defective, incorrect, or applicable law requires otherwise:

• Used, worn, washed, altered, or damaged items not caused by a verified product issue.

• Items missing original packaging, accessories, or parts.

• Opened personal-care or hygiene-sensitive products when a return would create a health or safety concern and that restriction was disclosed before purchase.

• Gift cards, digital goods, and items clearly marked final sale before purchase.

Exchanges

The fastest way to obtain a different item or size is usually to return the eligible item and place a new order. If a direct exchange is available, we will explain it during return authorization.

Inspection and refunds

We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Original shipping charges are not refundable for change-of-mind returns. If we made an error or the item was verified as damaged or defective, the appropriate original shipping charge will also be refunded when required.

Late or missing refunds

If more than 15 business days have passed since we approved your refund, contact your bank or payment provider and then email support@orthoriax.com.

Cancellations

Cancellation requests are handled when possible before fulfillment begins. Once an order is processing or has shipped, cancellation may not be possible, but an eligible return can be requested after delivery.

Consumer rights: Nothing in this policy limits non-waivable rights or remedies available under applicable consumer-protection law.