This Shipping Policy applies to orders placed through Orthoriax.com and delivered within the United States. The store is operated by MAXNOVA LLC.

Delivery estimate

The estimated total delivery time is 7-15 business days from the date your order is confirmed. Business days exclude Saturdays, Sundays, and U.S. public holidays. The estimate includes normal order handling and carrier transit time.

Delivery dates are estimates rather than guarantees. Carrier disruptions, severe weather, high-volume periods, address issues, customs processing, or events outside our reasonable control can cause delays. If your order has not arrived after 15 business days, contact us so we can investigate.

Shipping destinations and charges

Available shipping destinations are shown at checkout. Shipping charges, applicable taxes, and any other mandatory costs are displayed before you submit payment. We do not add undisclosed fees after an order is placed.

Order confirmation and tracking

After checkout, we send an order confirmation to the email address you provided. When tracking is available, we send a shipping update. Tracking can take up to 72 hours after dispatch to show its first carrier scan.

Multiple packages

Products may be fulfilled from different facilities. If so, your order may arrive in separate packages and on different dates. You will not be charged additional shipping fees unless those fees were clearly disclosed before purchase.

Address accuracy and changes

Customers are responsible for entering a complete and accurate delivery address. Contact support@orthoriax.com as soon as possible if an address needs to be corrected. We cannot guarantee a change after processing or dispatch has begun.

Lost, damaged, or incorrect deliveries

If tracking shows no meaningful movement, a package is lost, an item arrives damaged, or you receive the wrong product, contact support@orthoriax.com promptly with your order number. For damage or an incorrect item, include clear photographs of the product, packaging, and shipping label. We will review the issue and offer an appropriate replacement or refund when verified.

Delivered but not received

If tracking shows “delivered” but you cannot find the package, first check the delivery area, household members, neighbors, and the carrier. Then contact us. We will assist with a carrier inquiry, but approval of a replacement or refund depends on the investigation and applicable law.

Order changes and cancellation

We will try to accommodate cancellation or modification requests made before processing begins. Once an order has entered fulfillment or has shipped, it may no longer be changed or canceled. You may still request an eligible return after delivery under our Return & Refund Policy.