This Privacy Policy explains how MAXNOVA LLC, operating Orthoriax (“Orthoriax,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, communicate with us, or purchase from us.

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact details, such as name, billing and shipping address, email address, and telephone number.

• Order and transaction details, such as products purchased, order history, payment status, returns, and refunds.

• Payment-related information processed by our payment providers. We do not receive or store complete payment-card numbers.

• Account details, if you create a customer account.

• Device and usage information, such as IP address, browser, device identifiers, pages viewed, referring source, and cookie or similar-technology data.

• Communications and support information that you provide when contacting us.

• Marketing preferences and information about interactions with our messages or advertisements.

How we collect information

We collect information directly from you, automatically through the website and cookies, and from service providers that help us operate the store, such as Shopify, payment processors, analytics providers, advertising partners, fulfillment partners, and carriers.

How we use personal information

• Provide products and services, process payments, fulfill orders, and send transactional updates.

• Provide customer support and administer returns, refunds, disputes, and warranty-related requests.

• Maintain, secure, troubleshoot, and improve the website and customer experience.

• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.

• Send marketing communications when permitted and honor unsubscribe or opt-out choices.

• Measure marketing performance and personalize content or advertising where permitted.

• Comply with legal obligations, enforce our terms, and protect legal rights.

How we disclose information

We may disclose personal information to service providers and business partners that perform services for us, including Shopify, payment processors, fraud-prevention providers, hosting and technology providers, analytics and advertising providers, customer-support tools, fulfillment partners, carriers, professional advisers, and government authorities when legally required.

We may also disclose information as part of a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction. We do not sell customer contact lists for money. Some advertising-related disclosures may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws; where required, we provide a way to opt out.

Cookies and similar technologies

We and our providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand usage, prevent fraud, measure marketing, and provide relevant advertising. Available choices may include browser controls, a cookie banner, and a data-sharing opt-out page. Blocking some technologies can affect website functions.

Marketing communications

You can unsubscribe from promotional email by using the link in the message. Transactional messages about orders, security, policy changes, or customer service may still be sent when necessary.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described here, including providing services, maintaining transaction and tax records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations. Retention periods vary by information type and legal requirement.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Payment information is collected through secure checkout and handled by authorized payment providers.

International processing

Our providers and business operations may process information in the United States and other countries. Privacy protections in those locations may differ from those in your location. Where required, we use appropriate safeguards for international transfers.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, or a portable copy of personal information; to limit certain uses; or to opt out of targeted advertising, sale, or sharing. You may also have the right to appeal a decision. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email support@orthoriax.com with the subject “Privacy Request.” We may need to verify your identity and request details before responding. An authorized agent may submit a request where permitted by law, subject to verification of authority.

Children’s privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

Third-party websites and services

Third-party websites and services have their own privacy notices. We are not responsible for services we do not control.

Changes to this policy

We may update this policy for operational, legal, or regulatory changes. The date at the top identifies the latest version, and material changes may also be communicated through the website.

Contact us

Legal business / operator: MAXNOVA LLC

Website: Orthoriax.com

Email: support@orthoriax.com

Phone: +1 (512) 254-7990

Business mailing address: 30 N Gould St Ste N, Sheridan, WY 82801, United States